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Welcome to the Ground GMR Clinical Support Site


Did you know you can get help without submitting a support ticket?

Use the "How can we help you?" search or scroll down the page to find knowlege based articles about your issue.

The link to submit a support ticket is at the bottom of this page.

How can we help you?


ACTIVE ALERTS

NO ACTIVE ALERTS AT THIS TIME


Knowledge Based Articles

Popular in Accessing Your Account

  1. How do I reset my Elite (Ground) password? I am having trouble accessing the Elite charting system.

  2. What do I do if my Elite account is locked or my Licensure account is suspended?

  3. How do I reset my Licensure password? I am having trouble accessing the Licensure system.

  4. ImageTrend Password Requirements

  5. There is a red X by my username the first time I log into Elite Field. What do I do?

Popular in ImageTrend Elite

  1. How do I submit an GMR ImageTrend Support Ticket?

  2. How do I add an addendum or attachment after the chart is locked?

  3. Who will have access to unlock charts?

  4. I cannot POST due to Closed Call Rules not being satisfied. . . . What do I do?

  5. Why can't I see my CAD data?

Popular in Revenue Cycle

  1. Billing says my chart is not in ImageTrend. . . What do I need to do?

  2. We have a receiving hospital that needs access to ImageTrend Hospital Hub to see our charts. How do they get setup to access the system?

  3. A hospital is having issues accessing a chart of a patient that was flown to their facility. Who do they need to contact for Hospital Hub assistance?

Popular in GMR Licensure System

  1. What do I do to renew a license or credential?

Popular in GMR Ninth Brain

  1. How does an Admin Review Individual Credential Submissions?

  2. How Does an Admin Review Individual Credential Records?

  3. Adding Credentials In Ninth Brain

  4. How Does an Admin Add/Recertify Credentials?

  5. How to Review Ninth Brain Notifications

Popular in OEM

  1. OEM: How to login to ImageTrend

  2. OEM: ImageTrend User Training

  3. OEM: How do I know what agency to choose? Hurricane Helene and Milton.

  4. OEM: How to Connect to Logis Internet

A NEW SUPPORT TICKET IS NOW LIVE

This new ticket is designed to incorporate all clinical support items

(ImageTrend, Ninth Brain, Internal Reporting or External Reporting) in one place.