Zoll Cloud

• What do I do when my Zoll Data doesn't download into my chart?

  The first step is to see that you have data to download from the cloud.  Click on EKG and Zoll Cloud.   Remember you have to have an internet connection to access the cloud: [img src="https://amgh.ka...

• For some reason our monitor time is off an hour. Is there anyway to manually change the times on the Zoll Cloud data after it has been downloaded into the incident?

  There is no way to change the times of the Zoll Cloud Data once the data is recorded on your monitor and downloaded into your incident.     You will have to delete all data that was downloaded and man...

• I am not able to import Zoll vitals. . . Date span only allows up to the Last 24 Hours. How can I access Zoll Cloud Data past 24 hours?

  The date span is there to allow you to quickly find your Zoll Data.    Default is 24 hours.   The other choices are: [img src="https://amgh.kayako.com/base/media/url/RhYOqGGHNZhbRJ8RmR6uucYQTsLmcsRk...

• The time is not correct on the monitor because of the time change. How do I set the correct time?

  NOTE:  In the GMR Zoll configuration, Clock Synchronization SHOULD NOT be enabled.  When accessing the Date and Time field you should see the following: > [img > src="https://amgh.kayako.com/media/ur...

• My waveforms from Zoll Cloud are missing. . . what do I do?

  You will need to Post your incident (DO NOT MARK FINISH) in Elite Field and re-download the Zoll Cloud Data in your incident using Elite Web.  Please make sure you use Google Chrome on the desktop com...

• When trying to pull vital signs, EKG, and rhythm strips over from the Zoll Cloud, I get an error message that says “Failed to save incident data. Please close your browser and reload incident.” Despite doing so, I have still been unable to upload my data or save or post my chart. What do I do?

  This occurs when the data coming over from Zoll Cloud is not complete (only seconds or minutes in duration).   Please verify your complete case is uploaded to Zoll Cloud and you are accessing that cas...

• We swapped monitors. . . how do we clone it so it will send data to Zoll Cloud?

  Before you ship the original monitor in for service please clone it.  The instructions are attached below PDF below. You will need to use a USB 2.0 drive that is 16gb or less.   Larger USB drives wil...

• ETC02 waveforms are not coming over from Zoll Cloud but ETC02 values are in the chart. . . What do I do?

  Have you Clinical Supervisor check your monitor settings: Supervisor/Log/Waveform Recording Make sure Record Displayed Waveform =  “All Displayed Waveforms” NOT Top Waveform Only. [img src="https:/...

• How do I update the 12-Lead Distribution on the Zoll Monitor?

  After the monitor has been cloned the 12-Lead Distribution list will need to be updated. This can be done from the Wireless Menu in the monitor settings. Make sure the monitor is connected to the int...

• I have been told to contact Zoll Cloud. What is contact info?

  Zoll Data Support: 800 348-9011 Option 1 - Support Option 2 - Data ...