CAD

• What do I do if I am unable to add my CAD/Incident number or CAD is down?

  IF THE CAD SYSTEM IS DOWN PLEASE FIRST SUBMIT A CAD DOWN TICKET TO GMR IT IF ONE HAS NOT ALREADY BEEN SUBMITTED.  If you are unable to add the CAD/Incident number to your chart please do the followin...

• What do I do if I downloaded the wrong CAD?

  If you do not have the correct CAD data downloaded then re-download the correct one.  Click on CAD and select Download another: [img src="https://amgh.kayako.com/base/media/url/4HvgMPTdnUXPoyBBOvkmJh...

• How do I update my times if I downloaded my CAD file early?

  To updated your times click CAD and select Reload Current: [img src="https://amgh.kayako.com/base/media/url/NNtlTZNKFF6HguNyBihkRA0eMrFwIdew" class="fr-dib fr-draggable"] ...

• Why can't I see my CAD data?

  There are 3 main reasons why you cannot access your CAD data: 1.  You are not connected to the internet 2.  You have selected the wrong agency when you logged in 3.  The date span is not correct I...

• How do I download a CAD file into my incident?

  1.  From inside an incident, click the CAD button. [img src="https://amgh.kayako.com/base/media/url/tjWv5bEBqdtMfggQOzHWxt66gFLyWwyg" class="fr-dib fr-draggable"] 2.  Use the filters to search for a...